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CCTVDeal.com, we are committed to ensuring customer satisfaction. If you’re not fully satisfied with your purchase, we’re here to help.
🛍️ Return Policy
✅ Eligibility for Returns
You may return a product within 7 days of delivery if:
- The item is defective or damaged
- You received the wrong item
- The product is unused and in original condition with packaging, invoice, and accessories
❌ Non-Returnable Items
- Products that have been installed or used
- Items not in original packaging
- Customized or special-order products
- Software, DVRs/NVRs with activated licenses
💰 Refund Policy
🔄 Refund Process
Once we receive and inspect your returned item, we will notify you about the status of your refund.
If approved:
- Refunds will be processed to your original payment method within 7–10 business days
🔁 Replacement Option
You can opt for a replacement instead of a refund for eligible items. Let us know your preference while initiating the return.
📦 Return Shipping
- If the return is due to our error (defective/damaged/wrong item), we will arrange a free pickup.
- If returned for other reasons (e.g., change of mind), return shipping charges will be borne by the customer.
📝 How to Request a Return
To initiate a return, please contact our support team with the following details:
- Order ID
- Reason for return
- Photo/video of the product if damaged or defective
📧 Email: support@cctvdeal.com
📌 Important Notes
- Refunds may be rejected if the returned item is not in acceptable condition
- Please do not send your purchase back without prior authorization
